Just as all hosting customers are required to agree to our terms and conditions, we have decided to set out some areas which we guarantee to all customers as this is only fair.
We always strive for 100% server uptime and on a week to week basis this is achieved very often. We will always work hard to keep the servers available and performing to their highest standard.
We are happy to provide a full, "no questions asked" refund of all monies paid by you within 14 days of ordering if you are not happy. Please note however that part 3.1 of our terms and conditions set out a couple of restrictions on this.
We will always provide the best support possible using methods such as support email, online helpdesk and FAQ archives. We endeavour to see that all support queries will receive a response within 24 hours, although the vast majority of support requests are currently answered in under an hour.
All online purchases are carried out by a third party payment processor with the highest security in place. We never have access to your sensitive payment details and we do not store it in any way, shape or form. Online credit card payments are currently handled by PayPal (www.paypal.com).
We guarantee to charge you the price that you see on the website for our hosting packages and domain names with absolutely nothing added. There are no setup fees, admin fees or other hidden costs that will be added at the final stage of the ordering process. Also, we are not currently VAT registered so all prices are free of Value Added Tax.